Refund & Cancellation Policy

This policy explains how subscriptions, cancellations, and refunds work at SuperChara. It applies to all paid plans purchased through our payment processor, Razorpay.

1. Cancelling your subscription

You can cancel at any time from your account settings, or by emailing support@superchara.com. When you cancel:

• Your subscription will not renew for the next billing period.
• You keep access to your paid features until the end of the billing period you've already paid for.
• You're not charged again after cancellation.

2. Refunds

Subscriptions are billed in advance for each period (for example, monthly). Because access is granted immediately, we do not provide refunds for partial or unused time after a billing period has started. Cancelling stops future charges but doesn't refund the current period.

3. Billing errors & duplicate charges

If you were charged incorrectly, charged more than once, or charged after cancelling, contact us at support@superchara.com within 7 days and we'll review and refund any charge made in error.

4. How refunds are issued

Approved refunds are returned to your original payment method through Razorpay, typically within 5–7 business days of approval. The time it takes to appear on your statement depends on your bank or card provider.

5. Free tier

SuperChara offers a free tier so you can try the product before paying. We encourage you to use it to make sure SuperChara is right for you before subscribing.

6. Contact

Questions about a charge, cancellation, or refund? Email support@superchara.com and we'll help.