Privacy Policy

This Privacy Policy explains what information SuperChara (“SuperChara”, “we”, “us”) collects, how we use it, and the choices you have. SuperChara is an AI-powered English speaking-practice service. You can contact us any time at support@superchara.com.

1. Information we collect

• Account information — your name and email address, collected when you sign up or use Google sign-in.
• Profile & preferences — the goals and settings you choose during onboarding.
• Practice data — transcripts of your practice sessions and the scores and feedback we generate for you.
• Payment information — handled by our payment processor (Razorpay). We receive limited details such as your plan, subscription status, and a subscription ID. We never receive or store your full card or bank details.
• Technical data — basic device and usage information needed to run and secure the service.

2. Your voice audio — our privacy-first approach

When you record a practice session or have a live voice conversation, your audio is processed in real time to produce a transcript and coaching feedback. We do not store your voice recordings after processing. The resulting transcript, scores, and feedback are saved to your account so you can review your history — and you can delete them at any time. We do not use your voice recordings to train AI models.

3. How we use your information

• To provide, maintain, and improve the service.
• To generate your coaching feedback and track your progress.
• To manage your account, subscription, and payments.
• To communicate with you about your account or support requests.
• To keep the service secure and prevent fraud or abuse.
• To comply with legal obligations.

We do not sell your personal data.

4. Service providers we use

We share limited data with trusted providers who process it on our behalf to run the service:

• Supabase — account data and database hosting.
• Vercel — application hosting.
• OpenAI — real-time voice processing and speech-to-text (transcription).
• Anthropic (Claude) — generating your coaching feedback from transcripts.
• Razorpay — payment processing.
• Google — optional sign-in (if you choose Google sign-in).

Each provider handles your data under its own terms and security practices.

5. International transfers

Some of our providers process data on servers outside your country. Where this happens, we take reasonable steps to ensure your data remains protected.

6. Data retention

We keep your account and practice data while your account is active. You can delete your practice history at any time, and you can ask us to delete your account and associated data by emailing us. Voice recordings are not retained after processing.

7. Your rights

You can access, correct, or delete your personal data, and withdraw consent where processing is based on it. To exercise any of these, email support@superchara.com. If you are in the EEA/UK (GDPR) or California (CCPA), you may have additional rights, including access and deletion — contact us and we will honour them.

8. Cookies

We use essential cookies to keep you signed in and to run the service. We may use privacy-respecting analytics to understand and improve how the product is used.

9. Children

SuperChara is not directed to children under 16, and we do not knowingly collect their data.

10. Changes to this policy

We may update this policy from time to time. When we do, we'll revise the “Last updated” date above.

11. Contact us

Questions about your privacy? Email support@superchara.com.